REFUND POLICY

Last updated: 2026-07-28

1. IDENTIFY THE SELLER BEFORE PAYING
Check the ordering page or payment confirmation to see who is identified as the seller and payment processor. Kavyar, Artells Media and MagCloud are independent platforms and their current channel-specific terms may apply. When the Operator is the seller, the Operator details in Section 7 apply. Do not pay if the seller, total price, currency, service scope, timing or cancellation and refund conditions are missing or unclear.

2. SERVICES SOLD BY THE OPERATOR
Eligibility for cancellation, withdrawal or a refund depends on the accepted order, work already performed and mandatory law. Payment alone is not a guarantee of publication unless the accepted order expressly confirms a placement and its deliverables. Any refund or remedy promised for a specific service must be stated in the accepted order.

3. EARLY PERFORMANCE AND WITHDRAWAL
Where a statutory withdrawal right applies, a service may begin before the withdrawal period ends only after the seller obtains any separate express request or acknowledgement required by law. Browsing the Website, submitting work or accepting general terms does not by itself request early performance. A withdrawal right may be lost or reduced only where the law permits it and the required information and acknowledgements have been provided.

4. PURCHASES THROUGH THIRD-PARTY PLATFORMS
For a purchase where Kavyar, Artells Media, MagCloud or another platform is the seller or payment channel, submit the request through that platform and follow the terms shown when the order was placed. Artego Magazine cannot override a third party’s refund label or processing timeline. For MagCloud print defects, delivery issues or returns, use the current support or return process shown by MagCloud or in the order confirmation. You may also email us if you need help identifying the correct route.

5. HOW TO CONTACT THE OPERATOR
Email editor@artegomagazine.com with the subject “REFUND” and include the order platform, order date, reference number and service purchased. Do not email card details, passwords or identity documents. Requests are acknowledged and handled within the deadlines required by applicable law. Refunds, when due, are normally routed through the channel that processed the payment.

6. MANDATORY RIGHTS
Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited. If this policy conflicts with mandatory consumer law, the mandatory law prevails.

7. OPERATOR AND CONTACT DETAILS
MARINA ABRAMOVA PR IZDAVANJE ČASOPISA I PERIODIČNIH IZDANJA MARIKA ART SHOW BEOGRAD
Koste Glavinića 10A, 11000 Belgrade, Serbia
Matični broj: 66848167
PIB: 113470552
Email for orders, complaints and refund requests: editor@artegomagazine.com